SHIPPING AND RETURNS

ARTICLE 1 – SELLER
Title: Marmo Clementine — hereinafter referred to as the SELLER.
Address: Yildiztepe Mah. Sehit Yilmaz Kaan Cd. No:25 A Bagcilar Istanbul
Phone: +90 506 174 7551
E-mail: info@marmoclementine.com

ARTICLE 2 – SUBJECT
The subject of this agreement is the determination of the rights and obligations of the parties in accordance with the provisions of the Law No. 4077 on Consumer Protection and the Regulation on Distance Contracts, regarding the sale and delivery of the product(s), the qualities and sales prices of which are specified below, ordered by the CONSUMER via electronic means from the SELLER’s website “www.marmoclementine.com”.

ARTICLE 3 – PRODUCT SUBJECT TO CONTRACT
The type, model, quantity, brand, color, and sales price of the product(s) are as stated on the website.

ARTICLE 4 – GENERAL PROVISIONS
4.1 – The CONSUMER declares that they have read and understood the preliminary information regarding the product(s), including the essential characteristics, sales price, payment method, and delivery conditions on the SELLER’s website, and has provided the necessary confirmation electronically.
4.2 – The physical product(s) subject to the contract shall be delivered to the CONSUMER or to the person/institution designated by them at the address provided, within the period stated in the preliminary information on the website, depending on the distance of the CONSUMER’s location, and not exceeding the legal 30-day limit.
4.3 – In the case of virtual/software products, delivery shall be made electronically within the legal 30-day period, by making them available under the CONSUMER’s membership on the SELLER’s website or via a link sent to the registered e-mail address. No physical shipment is made for this type of product.
4.4 – The SELLER is responsible for delivering the virtual/software product as specified in the order and, if applicable, with the user manual(s).
4.5 – For the delivery of the product, it is required that a signed copy of this agreement is sent to the SELLER or that it is electronically approved via the SELLER’s website or via a confirmation email sent to the CONSUMER's registered email address, and that the payment is completed through the method chosen by the CONSUMER. If, for any reason, the payment is not completed or is cancelled in bank records, the SELLER shall be deemed to be released from the obligation to deliver the product.
4.6 – If, after delivery, the CONSUMER’s credit card is used unlawfully by unauthorized persons without any fault of the CONSUMER, and the bank or financial institution does not pay the SELLER the product price, the CONSUMER must return the physical product to the SELLER within 3 days, provided it has been delivered to them. For virtual/software products, the SELLER has the right to immediately deactivate the license key. In such cases, the shipping costs for returning the physical product are borne by the CONSUMER.
4.7 – If the SELLER fails to deliver the product within the agreed period due to force majeure or extraordinary events such as adverse weather conditions or interruption of transportation that prevent delivery, the SELLER must inform the CONSUMER. In such a case, the CONSUMER has the right to cancel the order, request a replacement with a similar product, and/or postpone delivery until the obstruction is removed. If the order is cancelled by the CONSUMER, the amount paid shall be refunded in full within 15 days.
4.8 – Persons under the age of 18 are not permitted to purchase from the SELLER.
4.9 – The SELLER is not responsible for price errors resulting from typos or system malfunctions.
4.10 – The SELLER reserves the right to change or cancel the content, scope, and features of any product offered for sale on the website.
4.11 – By placing an order, the BUYER is deemed to have accepted all the terms of this agreement.

ARTICLE 5 – RIGHT OF WITHDRAWAL
The CONSUMER has the right to withdraw from the contract within 7 days from the delivery of the physical product(s) to them or the person/institution at the designated address, in accordance with the terms specified in Article 6 of this agreement. To exercise the right of withdrawal, the CONSUMER must notify the SELLER via fax, e-mail, or phone within this period and the product must not have been used, in accordance with Article 6. If this right is exercised, the delivery receipt and the original invoice must be returned with the product. Following the receipt of these documents, the product price shall be refunded to the CONSUMER within 15 days. The shipping cost for returned goods under the right of withdrawal shall be borne by the CONSUMER. No return will be processed without the original invoice.

ARTICLE 6 – PRODUCTS THAT CANNOT BE RETURNED
The right of withdrawal cannot be exercised for products that are not suitable for return due to their nature, services, modules, one-time-use items, domain names, software and programs that can be copied, consumable goods, perishable or expired items, and products offered as services.

ARTICLE 7 – AUTHORIZED COURT
In the implementation of this agreement, the Consumer Arbitration Committees up to the value declared by the Ministry of Industry and Trade and the Consumer Courts at the location of the SELLER are authorized